Returns & Exchanges
At Shush London, we offer a 14-day return window for all pre-loved luxury items, provided they are returned in their original condition with all security tags intact. We strive to make the returns process as seamless as your shopping experience to ensure your complete satisfaction.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Secure Packaging
Carefully pack the luxury item in its original Shush London packaging, ensuring all designer dust bags, authenticity cards, and tags are included.
Dispatch the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier point, ensuring you obtain a proof of postage.
Inspection and Refund
Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing